Firstly apologies been a wee while since my last entry its been a busy time catching up with work after juggling kids not being well . Especially as next week is the October Holidays and we are having a staycation in the wonderful Scottish Borders. Truly stunning in the autumn.
This though is not just a plug for the beautiful area that I live in as you will see from the header. You could maybe call it a rant in fact so stop reading if you don’t want to read a rant from a 40 plus year old grumpy women!
The rant started last saturday when I woke up to find out that my son who had a very bad rash over the whole of his body for the past ten days was delighted to find it was going away. So was I its horrible to see your child covered in a rash . Now you might ask why am I ranting? Well I am ranting because the first doctor that we saw the day that the rash appeared spent a full minute with us dismissed it as chicken pox despite the fact I told him my son had that and shingles to boot when he was younger and prescribed pirition. Now I am very lucky my sister-in-law is a GP and is just round the corner and always on hand so I knew my son was ok as we had daily checks from his aunt. It took me a week to get another appointment with another Doctor and what a contrast full examination, took time to speak to my son and prescribed anti bitotics and lots of cream for his body which was all red and dry and asked to see him again. What a difference and the reason that I was angry was my son didn’t have to go through another week of worrying about the rash and having his friends ask and ask what it was. Plus I know I won’t other than having this rant do anything about complaining about the first doctor as I don’t want to rock the boat.
But not complaining and not wanting to rock the boat got me thinking we just accept it especially if the service comes from someone we believe to be in a higher status of authority than us like a doctor.
But it’s not just that we get most of the time indifferent service in this country. Its the fact that we accept it that’s just what eating out, retail etc is like but surely we should all aspire to better service or do we accept that some people put 100% into what they do and others don’t? When I asked this on Twitter comments back were that is life and I suspect that is true so maybe what we should be doing is more commendation of the ones that offer us a great service and promote them through social media forums like Facebook and Twitter and the best marketing that there is word of mouth and hope that others improve their game. Or is that too much to hope?
Well as an optimist I will do that and will start with the shops in St Boswells. St Boswells is a small village with a few shops but they all in their own way offer great customer service. The post office/newsagent can be commended for giving out dog biscuits to each dog that visits with its owner. Its our dog’s favourite shop. They also when our village shop closed down and no longer sold sunday rolls got them in freshly baked from a bakers in Hawick. There is our award-winning butchers who not only sells the best pork and beef sausages in Scotland but also sells a great selection of meat with changes throughout the seasons. Mid summer we have mediterranean burgers and chicken and rosemary kebabs now we have venison delights and other seasonal offerings. The butcher has worked hard to provide what he does and its great to see the pride he and his team take in their success. The third shop I am going to mention is Mainstreet Trading the book shop in St Boswells with a fantastic cafe which is also award-winning as the best independent children’s book shop in the UK. It has transformed our wee village bringing people far and wide to St Boswells as well as transforming my reading I have read books here that I would never have found on Amazon and I am now enjoying their evening book club. It’s a friendly team in their too and again taking a pride in what they do from their yummy cakes to the books they sell.
So in conclusion don’t think we will ever get rid of mediocrity and I personally don’t want to get to the sue/litigate culture of the states so maybe the way forward is to commend the good and unique and hope that others follow suit or get left behind. And in closing a big thanks to the second Doctor you were brilliant and understanding and restored my faith in the NHS and despite the fact that my son hates the taste of his medicine my sons thanks you too as he can go to football today wearing his shorts with pride!